Frequently asked questions
Are your plasters latex-free?
Not all of our plasters are latex-free. However, our hypoallergenic plasters fo not contain latex and are perfect for sensitive skin.
Do your products have sell-by dates?
A lot of our products are sterile, as such after a certain date, their sterility is not guaranteed. These products will have a sell-by date printed clearly upon the packaging.
How do I place an order?
You can either phone the office and speak the one of our customer service team on 0161 902 3030 or email email@example.com with the products and amounts that you want with your contact details, and a member of our team will get back to you. Alternatively, you can use our website quote basket to put together all the products you need and we will work out the cost and get in touch to make the order.
What happens if I order the wrong item?
If you realise that you have ordered the wrong item, please telephone the sales team immediately and advise them of the error in the order. They will then discuss the options available dependant on how far the order has been processed.
What happens if I'm not satisfied with the goods I have ordered?
If you are not totally satisfied with the products you have ordered please get in touch with us via phone or email firstname.lastname@example.org and request a callback. We can then help you with the problem, we have a 100% guarantee on every product we sell, if it is our fault we will put it right, no matter what.
Can I add items, change them or cancel an order once I’ve confirmed it?
You can add items to your order. As long as it has not been fully completed and left the warehouse we can then make the suitable adjustments and make sure you’re fully happy with the order. However, if your order is own labelled or a non-stock item that has been sourced especially for you. Once the order has been placed, it cannot be changed or cancelled.
Can I place my order over the phone?
Yes, you can make your order directly with our customer service team and they will talk you through everything regarding costs, quantities or any queries you may have.
How does Sterosport Activ protect my personal information?
We strictly follow the DPA (data protection act), every piece of your personal information is kept securely on our system and is never divulged with any other third party.
Will I be charged VAT on my orders?
Yes, every item will have the standard rate of VAT applied to it.
How much is carriage/Is there a next day service/Can I track my order?
For all delivery information please have a look at our delivery information page, all the information you need will be here, if not email or call us and we can let you know anything else you may need.
What should I do if my order isn’t delivered?
If you are awaiting an order that hasn’t arrived, please give the office a call on 0161 902 3030 and we will track your order and let you know exactly where it is and when it will arrive.
Is the collection of products an option?
Of course, you can collect your order if that makes it easier for you. You must advise us when you are placing your order that you wish to collect it. We can then put this on the system and it will be waiting for you on the desired date. To collect an order on the same day, you need to order before 12 noon and advise the sales team.
How do I return an item or order?
If you have ordered an item in error, then, unfortunately, you will have to incur the cost of returning the goods. However, if it is an error on our part, we will then arrange collection or ask you to return the item and we will refund the postage.
Is there a time limit on exchange and returns?
All claims for shortages or incorrect goods must be made within 7 days, claims for damages must be made within 5 working days.
Can I check availability of stock online?
Unfortunately, there is no facility to check stock levels online, however, the majority of our products are stock items and if you call the office we will check on your particular line and let you know straight away.
Can I reserve stock or pre-order?
Yes, if you call the office and request a level of stock to be reserved for a future order, we will hold this stock until your order is complete.
What happens if any of my order is out of stock?
If a product that you want is currently out of stock, a member of our team will advise you when the stock is due to arrive and you can then work out your order accordingly.
Are Sterosport Activ's first aid kits HSE compliant?
Yes, our first aid kits are HSE compliant and abide by health and safety standards to ensure you and your company stay on the right side of the law.